Return Policy

Returns + Exchanges

 

What Items are Final Sale?

Final Sale Items Include: Sale Items of 30% Off and Up (unless stated otherwise), Hair Accessories, Lingerie, Jewelry, Bath + Beauty Products, Candles, and Fragrance purchases. Additionally, all International Orders cannot be returned and/or exchange.
  

How Do I Begin the the Return/Exchange Process?

If you are not completely satisfied with your purchase, you're located in the United States and the item is not one of our final sale items, then you can receive a refund to your original method of payment or a store credit (in the form of a wellground virtual gift card). 

To qualify for a refund or exchange we ask that you initiate your return within 7 days of receiving your order days of receiving your pieces. To be eligible, your item cannot be final merchandise and it must be unworn, unwashed, with the price tags attached, and in the same condition that you received it. We have the right to deny any returns we feel do not meet these requirements.

When returning shoes, the return will be denied if the shoe box has been used as the shipping box. When returning bathing suits, the return will be denied if the hygiene sticker is no longer in place.

When Will You Process My Return or Exchange?

Exchanges and refunds are processed within 3 days after we receive the merchandise. Please note we process returns Monday - Friday. If we receive your return on the weekend, we will process it the following Monday.

For returns, we will refund the original form of payment (excluding the shipping cost), please allow for 5-7 days for processing. For store credits, we will email you a store credit in the form of a gift card.

If you received an item that is damaged, please contact us immediately at info@thewellground.com. All damages must be reported within 48 hours upon delivery. We will replace items if they are defective or damaged.

 Lost Packages

Unfortunately, we cannot control what happens to your package once it is in the possession of the designated shipping carrier (FedEx, UPS or USPS).  As such, Wellground is not responsible for any orders that are lost or stolen. We will, however, do our best to help you track down your lost order and/or navigate the claims process to either locate your package or get you a refund. For added security, we recommend adding signature delivery to your order.